Best Paper Award for the 4th International Conference on HCI in Business, Government and Organizations, in the context of HCI International 2017, 9 - 14 July 2017, Vancouver, Canada

Certificate for Best Paper Award of the 4th International Conference on HCI in Business, Government and Organizations
conferred to

Eran Rubin (University of Akron, United States),
Young Anna Argyris (Michigan State University, United States),
and Izak Benbasat (University of British Columbia, Canada)

for the paper entitled

"Consumers’ Trust in Price-Forecasting Recommendation Agents"

Presented in the context of
HCI International 2017
9 - 14 July 2017, Vancouver, Canada

Paper Abstract
"With the prevalence of data online, consumers increasingly shop not only for the product that best fits their needs, but also for the best time to purchase the product in order to reduce its cost. In line with this behavior, ecommerce websites often not only offer products, but also provide analytics based statements and recommendations relating to the best time to purchase a perishable product (e.g., air travel). This study examines the effects of such purchase timing statements and recommendations on consumers’ trusting beliefs in the recommendation facility. Our theoretical background comes from Toulmin’s (1958) argumentation model and the literature related to the role of explanation facilities in enhancing consumers’ trust. Results from our pilot study show evidence for the different roles Toulmin elements have, serving as explanation facilities in the context of predictive analytics. "

The full paper is available through SpringerLink, provided that you have proper access rights.